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Privacy Policy

This privacy policy explains how your personal data is collected, used, and protected by jackpot-capital-ca.com. It applies to all players and website visitors accessing casino services through this domain. Effective date: November 6, 2025.

Who We Are

OBSERVE: The precise legal entity operating jackpot-capital-ca.com is under clarification, with potential ownership linked to Greavestrend LTD, GALACTIC AFFILIATE CO. LTD., or Quadgreen N.V. No verifiable game license or registration details have been provided as of November 6, 2025. For privacy-related queries, please contact our Data Protection Department.

REFLECT: jackpot-capital-ca.com is committed to transparency and will update corporate and registration details as soon as verification is complete. Please use the above channels for all privacy and data protection concerns.

What Personal Data We Collect

OBSERVE: jackpot-capital-ca.com collects and processes the following categories of personal and technical data when you use our services:

  • Personal Identification Data: Full name, email address, telephone number, date of birth, residential address (as provided by user during registration or KYC processes).
  • Technical Data: IP address, device information (model, OS, browser), access logs, session data, geolocation, connection times.
  • Payment and Financial Data: Payment card details, e-wallet identifiers, transaction history, withdrawal and deposit information (processed via secure third-party payment providers).
  • Behavioral Data: Betting and gameplay history, navigation patterns, clickstream data, interaction with casino features.
  • Cookies and Tracking Technologies: Session and persistent cookies, web beacons, pixels, and similar tools for analytics, personalization, and advertising. See "Cookies & Tracking Technologies" below.

EXPAND: Additional data may be collected for anti-fraud, responsible gambling, or regulatory compliance purposes based on CA and international best practices.

REFLECT: We only collect data necessary for lawful casino operation, service improvement, and compliance with applicable laws.

Legal Basis for Processing

OBSERVE: jackpot-capital-ca.com processes your personal data in accordance with Canadian privacy requirements, international gambling standards, and where applicable, GDPR-aligned principles.

  • User Consent: Obtained for marketing communications, cookies, and any non-essential processing. Users may withdraw consent at any time.
  • Contractual Necessity: Data is processed to manage your account, provide casino services, process payments, and fulfill our contractual obligations.
  • Legal Obligations: Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), fraud prevention, and reporting requirements as mandated by CA and international regulators.
  • Legitimate Interests: Processing for analytics, service improvement, security, and business operations, balanced against your privacy rights.

REFLECT: We ensure every data processing activity is supported by a valid legal ground. Where legal requirements mandate additional measures, these are implemented accordingly.

Purpose of Processing

OBSERVE: Your data is processed for defined, legitimate purposes as follows:

  • Service Provision: Enabling account registration, authentication, gameplay, deposits, withdrawals, and customer support.
  • Compliance: Fulfilling legal and regulatory obligations, including age verification, anti-fraud, and responsible gambling measures.
  • Analytics and Improvement: Monitoring website performance, optimizing user experience, and developing new features.
  • Marketing Communications: Sending promotional offers, newsletters, and relevant updates (only with your explicit consent).
  • Security and Fraud Prevention: Detecting and preventing unauthorized activities, ensuring integrity of the platform.

REFLECT: Data processing is always purpose-limited and aligned with both user expectations and legal requirements in CA.

Disclosure & Sharing

OBSERVE: jackpot-capital-ca.com shares personal data with third parties only in strictly defined circumstances.

  • Payment Partners: Data shared with authorized financial service providers to process transactions securely.
  • Service Providers: IT, hosting, analytics, marketing, and customer support vendors under binding confidentiality agreements.
  • Regulatory Authorities: Disclosure as required by law, regulatory investigations, or enforcement actions in CA or other applicable jurisdictions.
  • Affiliates and Subsidiaries: Data may be shared with related entities (such as Grande Vegas Casino and Slotastic) for operational consistency, subject to privacy safeguards.
  • Advertising Networks: Personal data shared only with explicit user consent for targeted advertising purposes.

EXPAND: All third-party recipients are contractually obliged to comply with data protection standards equivalent to those of jackpot-capital-ca.com and applicable CA laws.

REFLECT: We never sell user data or disclose it for unrelated purposes. Disclosures are documented and minimized in line with regulatory and contractual requirements.

International Transfers

OBSERVE: jackpot-capital-ca.com may transfer personal data to recipients in other countries or regions for processing and storage (including outside CA).

  • Transfer Destinations: Data may be processed in the European Economic Area (EEA), United States, or other jurisdictions where service providers or affiliates operate.
  • Protection Measures:
    • Standard Contractual Clauses (SCCs) in contracts with international data processors.
    • Assessment of recipient country data protection adequacy.
    • Additional technical and organizational safeguards to ensure data confidentiality and security.

REFLECT: All international transfers are subject to rigorous legal and security controls, including where CA law requires equivalent protection for exported data.

Data Retention

OBSERVE: jackpot-capital-ca.com applies strict retention policies to all categories of personal data.

  • Personal Account Data: Retained for the duration of your active account and up to five years following account closure, in accordance with compliance and dispute resolution requirements.
  • Financial and Transaction Data: Retained for a minimum of five years after transaction date, per anti-money laundering (AML) regulations.
  • Behavioral and Analytics Data: Retained up to three years for analytics and service improvement, unless longer retention is required by law.
  • Cookies and Tracking Data: Session cookies expire upon browser closure; persistent and analytics cookies retained for up to two years (see "Cookies & Tracking Technologies").
  • Deletion Criteria: Data is deleted upon user request (subject to legal constraints), expiration of retention periods, or when processing is no longer necessary.

REFLECT: We securely erase or anonymize data at the end of retention periods, ensuring compliance with CA and international data protection standards.

Your Rights

OBSERVE: jackpot-capital-ca.com upholds user rights under applicable Canadian privacy law and aligns with GDPR and Mexican regulations where relevant.

  1. Right of Access: Request a copy of your personal data held by us.
  2. Right to Rectification: Correct incomplete or inaccurate information.
  3. Right to Erasure: Request deletion of your data, subject to legal and contractual obligations.
  4. Right to Restrict Processing: Limit processing under certain conditions (e.g., while a complaint is investigated).
  5. Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  6. Right to Data Portability: Request a structured, machine-readable copy of your data for transfer to another provider.
  7. Right to Withdraw Consent: Revoke consent for marketing or non-essential purposes at any time.

How to Exercise Your Rights

  • Procedure: Submit requests via email (info@jackpot-capital-ca.com), contact form, or live chat. Please specify your request and provide verification details.
  • Response Time: We will respond within 30 days of receiving your request, free of charge, unless your request is manifestly unfounded or excessive.
  • Regulatory Reference: Rights are exercised under CA privacy law, with alignment to GDPR (EU Regulation 2016/679) and Mexican Federal Law on Protection of Personal Data (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) where applicable.

REFLECT: We are committed to facilitating the exercise of your rights, and will provide clear reasons if any request must be limited or denied due to overriding legal obligations.

Cookies & Tracking Technologies

OBSERVE: jackpot-capital-ca.com uses cookies and similar technologies to enhance user experience and support core operations.

  • Session Cookies: Enable site navigation and essential casino functionality; expire when browser is closed.
  • Persistent Cookies: Store user preferences and login status; remain on device for a defined period (up to 2 years).
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising (with consent), and social media integration.

Cookie Management

  • You can manage or disable cookies using your browser settings or via the internal cookie management panel provided on our website.
  • Disabling cookies may affect the availability and functionality of certain services.

REFLECT: For details on cookie use and your options, please refer to our dedicated Cookie Policy or contact us directly.

Data Security

OBSERVE: jackpot-capital-ca.com implements comprehensive security measures to protect your personal information against unauthorized access, loss, or misuse.

  • Encryption: All data in transit is protected by TLS 1.2+; sensitive data at rest is encrypted using industry-standard algorithms.
  • Access Controls: Role-based access management, multi-factor authentication for staff and administrators, and regular password audits.
  • Security Audits: Scheduled internal and external security assessments to identify and address vulnerabilities.
  • Incident Response: Formal procedures for breach detection, notification, and mitigation.
  • Staff Training: Ongoing data protection and cybersecurity education for all personnel handling personal data.
  • International Standards: Alignment with ISO 27001 and SOC 2 frameworks where applicable.

REFLECT: We continually adapt our security practices to evolving threats and regulatory expectations, prioritizing user data protection in all operations.

Complaints & Contacts

OBSERVE: If you have concerns regarding your personal data or this policy, please follow our complaint procedures:

  1. Initial Contact: Submit your complaint to our Data Protection Department via email (info@jackpot-capital-ca.com), online form, or live chat. Please include your contact details and a clear description of your concern.
  2. Internal Review: Your complaint will be acknowledged within 5 business days and reviewed by our data protection team.
  3. Resolution: We aim to resolve all complaints within 30 days. If further investigation is required, we will keep you informed throughout the process.
  4. Escalation: If you are unsatisfied with our response, you may escalate your complaint to the relevant supervisory authority:
    • Canada: Office of the Privacy Commissioner of Canada (OPC) - https://www.priv.gc.ca/en/
    • Mexico: Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) - https://home.inai.org.mx/
    • EU (if applicable): Contact the appropriate Data Protection Authority (see EDPB Members).

REFLECT: We treat all complaints with the utmost seriousness and are committed to transparent, fair, and timely resolution.

Updates

OBSERVE: jackpot-capital-ca.com may update this Privacy Policy to reflect changes in legal, technical, or business developments.

  • Notification Methods: We will notify registered users by email, display banners on our website, and issue account dashboard alerts for material changes.
  • Version Control: The current policy is effective as of November 6, 2025. All updates will be recorded with a "Last updated" date and a summary changelog of material amendments.
  • Advance Notice: For significant changes, we provide at least 30 days' notice prior to the effective date. Users have the option to object or close their accounts if they do not accept the new terms.

REFLECT: We encourage all users to review this policy regularly. Continued use of jackpot-capital-ca.com after changes constitutes acceptance of the revised policy.

Last updated: November 6, 2025